Fix error connections between Jira Cloud and Bitbucket

This page describes how you can identify and correct connection errors between Bitbucket Cloud and Jira apps. If you want to set up a new connection, see Connect Jira Cloud to Bitbucket.

Here are some error scenarios:

Web hooks not installed

We couldn't add a post commit hook while connecting with the Jira app.

Possible causes	Actions you can take
You don't have admin permissions on the Bitbucket Cloud repo	Talk to a Bitbucket Cloud admin. They can use the URL from the warning dialog to add the webhook manually. Talk to your team admin to get admin permissions on the repo.

OAuth error

We couldn't refresh the account when you clicked Refresh Account because the OAuth credentials were incorrect or no longer exist.

Possible causes	Actions you can take
OAuth credentials were deleted or changed in Bitbucket Cloud OAuth credentials were changed in the Jira app, using incorrect details	Recreate the OAuth token in Bitbucket Cloud. Re-enter the OAuth credentials in the Jira app.
Scopes were changed in Bitbucket Cloud	Check that the OAuth credential scopes in Bitbucket Cloud are correct.
	If the actions above fail to solve the problem, you can recreate the account.

Refresh failed

We couldn't refresh the account when you clicked Refresh Account.

Possible causes	Actions you can take
Bitbucket Cloud is unavailable	Try again later.
Your Bitbucket Cloud or GitHub account has been disabled	Contact Atlassian Support. Contact GitHub support.

Sync error

We couldn't sync the repository when you clicked Sync repo.

Possible causes	Actions you can take
The Bitbucket Cloud account or team account has been renamed The repo has been deleted, renamed or moved The repo slug has been changed OAuth credentials were deleted in Bitbucket Cloud	If the repo has been deleted in Bitbucket Cloud, you'll need to delete the repository from the list. If the repo has been changed in Bitbucket Cloud, then delete the repo from the list and then re-add it.
Your Bitbucket Cloud or GitHub account has been disabled	Contact Atlassian Support. Contact GitHub support.

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