Jira Work Management Support

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  • Get started with Jira Work Management Cloud

    New to Jira Work Management? Check out our guides for new administrators and users.

  • Get started with Jira Work Management Cloud

    New to Jira Work Management? Check out our guides for new administrators and users.

  • Set up Jira Work Management Cloud

    Learn how to set up Jira Work Management, integrate it with other applications, and see team use cases.

  • Work in Jira Work Management Cloud

    Get to know everything you need to know about working in Jira Work Management.

  • Automate your Jira Cloud processes and workflows

    Create powerful rules to start automating your manual, repetitive processes.

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Jira Work Management
Jira Work Management Cloud

Documentation

  • Set up Jira Work Management Cloud
    • Learn how Jira applications work
      • What is the Jira family of applications?
      • What is Jira Work Management Cloud?
      • Use CRM for Jira Cloud
      • Get the Jira Cloud mobile app
      • Get help with Jira Work Management Cloud
    • Use Jira Cloud with other Atlassian products
      • Use Jira Cloud with Bitbucket
      • Use Jira Cloud with Confluence
    • Use Jira Cloud with other applications
      • Integrate Jira Cloud and Slack
      • Use Jira Cloud for Sheets
    • See how teams use Jira Work Management Cloud
      • Use Jira Work Management for task management
      • Use Jira Work Management for process management
      • Use Jira Work Management for project management
      • Use Jira Work Management for HR projects
      • Use Jira Work Management for marketing projects
      • Use Jira Work Management for operations projects
      • Use Jira Work Management for finance projects
      • Use Jira Work Management for legal projects
      • Use Jira Work Management for sales teams
  • Get started with Jira Work Management Cloud
    • Get started as a new team member
      • Access a project
      • Create and work with issues
      • Search for and filter issues
    • Get started as a project administrator
      • Customize your project
      • Add users to your project
    • Get started as a Jira Work Management administrator
      • Set up your site
      • Create a project
      • Add new users
      • Manage permissions
  • Work in Jira Work Management Cloud
    • Learn about the features of Jira Work Management
      • View your work in a list
      • Using the calendar
      • Visualize your project's timeline
      • Collect information with forms
      • Change the project background color
      • Create a business project as a user
      • Find the information you need with filters
    • Administer your team's project
      • Edit a project's details
      • Add, edit, or delete a shortcut
      • View and manage a project's versions
      • Generate a report
      • Configure a project's board
      • Create project components
      • Create a Jira Work Management project
    • Understand project workflows
      • What are Jira workflows?
      • How to create workflows
    • Understand project permissions and roles
      • How do Jira permissions work?
      • View and edit project role permissions
    • Work in Jira Work Management projects
      • View a project's issues
      • Work with boards in business projects
      • View a project's components
    • Work with issues in Jira Cloud
      • What is the new Jira issue view?
      • Create issues and subtasks
      • Create issues using the CSV importer
      • Add files, images, and other content to describe an issue
      • Update an issue's details
      • Watch, share, and comment on an issue
      • Configure field layout in the issue view
      • Log time on an issue
      • Organize work with components
      • Markdown and keyboard shortcuts
      • Temporarily click through to the old issue view
    • Work in the old Jira Cloud issue view
      • Attach files and screenshots to issues
      • Customize the issues in a project
      • Edit and collaborate on an issue
      • Link an issue
      • Schedule an issue
      • Edit multiple issues at the same time
      • Move an issue
    • Search for issues in Jira
      • Search for issues in a project
      • Perform a basic search
      • Search syntax for text fields
      • Save your search as a filter
      • Work with search results
      • Construct cron expressions for a filter subscription
    • Use advanced search with Jira Query Language (JQL)
      • Advanced search reference - JQL functions
      • Advanced search reference – JQL fields
      • Advanced search reference - JQL keywords
      • Advanced search reference - JQL operators
      • Advanced search reference - JQL developer status
    • Work with dashboards in Jira
      • What is a Jira dashboard?
      • Create and edit a dashboard
      • Search for an existing or shared dashboard
      • Set up a wallboard
      • Add and customize a gadget
    • Manage your user profile
      • View and update your profile
      • Allow OAuth access
      • Use keyboard shortcuts
      • Manage your Jira personal settings
    • Learn about the new Jira Cloud experience
    • Automate your Jira Cloud processes and workflows
      • Add and configure automation rules
        • What are automation rules?
        • Create and edit rules
        • Enable and disable your rules
        • Automation triggers
        • Automation conditions
        • Automation actions
        • Optimize your rules
        • Organize your rules with labels
        • Run rules as another user
        • Import and export automation rules
        • Automation branches
        • Transfer automation rules from one user to another
        • What is rule branching?
      • Advance your rules with smart values
        • What are smart values?
        • Smart values - general
        • Smart values - lists
        • Smart values - text fields
        • Smart values - users
        • Smart values - date and time functions
        • Smart values - conditional logic
        • Smart values - projects
        • Smart values - math expressions
        • Smart values - JSON functions
        • Use smart values to access listed values
        • Use smart values to manipulate text strings
        • Use smart values to manipulate and format dates
        • Use smart values to insert numerical values
      • Automate your work with issues
        • Advanced field editing - JSON
        • Convert usernames to user account IDs
        • Edit issue fields
        • Find the smart value for a field
        • Handle wiki markup and HTML
        • Manually run a rule against an issue
        • Move an issue with automation
        • Transition an issue with automation
        • What are issue conditions?
        • Work with related issues with rule branching
      • Learn the basics of automation
        • Differences between Automation in Jira Server and Jira Cloud
        • Get started with automation
      • Measure and track your automation usage
        • How is my usage calculated?
        • View your usage
      • Monitor your automation activity
        • Debug a rule
        • View data for a rule
        • View performance insights
        • What are service limits?
        • What is the audit log?
      • Use automation with other applications
        • Use automation with Microsoft Teams
        • Use automation with Slack
    Atlassian Support
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    Work in Jira Work Management Cloud

    Work in the old Jira Cloud issue view

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    If you haven't yet transitioned to the new issue view in Jira Cloud, the following pages describe how to work in the old issue view.

    • Attaching files and screenshots to issues
    • Customizing the issues in a project
    • Editing and collaborating on issues

    • Attach files and screenshots to issues

      Share information by attaching documents, images, and screenshots to the issue view.

    • Customize the issues in a project

      Jira admins can customize the layout and information collected on an issue to match the way your team works.

    • Edit and collaborate on an issue

      Get work done more efficiently with these tips and tricks.

    • Link an issue

      Link issues to keep track of duplicate or related work across all projects.

    • Schedule an issue

      Add due dates to help your team prioritize what work gets done first.

    • Edit multiple issues at the same time

      Move issues to a new project, assign to someone else, or change the status in a few short steps.

    • Move an issue

      Move an issue to another project to make sure the right team can work on it.

    Last modified on Mar 11, 2021

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    • Explore more
    • Attach files and screenshots to issues
    • Customize the issues in a project
    • Edit and collaborate on an issue
    • Link an issue
    • Schedule an issue
    • Work in Jira Work Management Cloud
    • Work in Jira Work Management projects
    • Work with issues in Jira Cloud
    • Work in the old Jira Cloud issue view

    • Search for issues in Jira
    • Use advanced search with Jira Query Language (JQL)
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